Privacy Policy

At Nymbus Capital Inc. (“Nymbus”), we are committed to protecting the confidentiality and security of your personal information. Our privacy policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and reflects its ten fair information principles. This document explains how we collect, use, share, retain, and safeguard your information when you access our investment services.

 

1. Our Commitments

We apply five core principles inspired by best practices to protect your information:

1. Ensure Accountable Oversight
   Our Chief Privacy Officer oversees all personal data practices, ensuring robust governance and PIPEDA compliance.
2. Respect and Specify Purposes
   We clearly define why we collect your information, obtain your consent, and use data only for those stated purposes.
3. Limit Collection and Retention
   We gather only what’s necessary and retain personal information only as long as required by law or business need.
4. Protect with Strong Safeguards
   We maintain data accuracy, secure storage, and implement technical, administrative, and physical controls to keep your information safe.
5. Be Transparent and Empower You
   Our privacy practices are open and accessible. You have clear rights to access, correct, and challenge how your data is managed.

 

 

2. Information We Collect

We collect only the information required to deliver our services, meet legal requirements, and operate our business effectively.

 

Types of Information

• Identification Details: Name, date of birth, marital status, contact information, government‐issued ID (passport, driver’s license), Social Insurance Number* (for tax purposes), profession, account numbers
• Professional Role: Your status as a representative, director, officer, or shareholder
• Verification Data: Signatures, unique identifiers, account credentials
• Financial Profile: Income, employment history, investment holdings, risk tolerance, objectives
• Account Activity: Transaction history, instructions, communications
• Preferences: Language and communication preferences
• Third‐Party Information: Details of individuals you authorize (e.g., joint account holders, beneficiaries)

*Providing your SIN is not mandatory but may be required to open certain accounts.

We collect this information via application forms, digital platforms, correspondence, or from your advisor and authorized agents.

 

 

3. How We Use and Share Your Information

3.1. Use of Information

We use your information to:

• Verify identity and maintain records
• Understand your financial profile and objectives
• Open, administer, and manage your accounts and services
• Deliver a consistent, personalized client experience
• Communicate account updates, policy changes, and service notices
• Prevent and detect fraud, money laundering, and cyber threats
• Conduct regulatory due diligence and compliance checks
• Fulfill legal and regulatory obligations

 

3.2. Sharing of Information

We may share your information with:

• Internal Nymbus teams responsible for service delivery and compliance
• Individuals or entities you authorize
• Credit bureaus, financial institutions, and regulators
• Legal or governmental authorities, as required by law
• Joint account holders, representatives, or beneficiaries
• Service providers engaged to support our operations (see 4.3)
• Third parties involved in transactions such as mergers

We do not sell your personal information under any circumstances.

 

3.3. Service Providers

Our service providers are contractually bound to protect your data and to use it only for specified purposes. These include:

• Technology Providers: Hosting, software, IT infrastructure, data storage, security
• Professional Advisors: Legal, audit, and compliance consultants
• Communication Vendors: Secure messaging, email, and mailing services
• Document Services: Printing and mailing of statements and reports

 

4. Your Rights and How to Exercise Them

4.1. Right to Refuse or Withdraw Consent

You may refuse or withdraw consent for collection, use, or disclosure of your information, subject to legal or contractual limitations. Note that refusal to provide certain data (e.g., SIN for registered accounts) may prevent us from delivering some services.

 

4.2. Marketing and Digital Information

You may opt out of:

• Promotional communications from Nymbus
• Any future collection of digital tracking information (not currently in use)

You will continue to receive:

• Mandatory regulatory communications
• Service updates and important account notices

To change your preferences, contact our customer service department.

 

4.3. Accessing Your Information

You may request access to your personal data, except where restricted by law.

Submit requests via:

• Phone: 514-985-1138 or 1-833-227-2656 (toll-free)
• Email: compliance@nymbus.ca

 

We will respond within 30 days or notify you if additional time is required.

 

4.4. Correcting Your Information

If your data is inaccurate or incomplete, you may request corrections using the same channels as for access requests.

 

4.5. Deleting Unnecessary Information

You may request deletion of personal data that is no longer needed. We will evaluate and respond to your request in compliance with legal obligations.

 

5. Safeguarding Your Information

We protect your personal data through:

• Data encryption, secure servers, and firewalls
• Role-based access controls and multi-factor authentication
• Regular monitoring, audits, and staff training
• Verification of identity before disclosing any account information

 

6. Data Retention

We retain personal data only as long as necessary to:

• Provide our services and manage accounts
• Comply with legal, tax, and regulatory requirements

When data is no longer required, it is securely destroyed or anonymized.

 

7. Questions & Complaints

If you have concerns about how your personal information is handled, please follow our Complaints Handling Policy. You may also contact your provincial or federal privacy authority.

 

Include your full name, contact details, the relevant service or product, and any supporting information to help us address your complaint.

 

8. Contact Information

Nymbus Capital Inc.

ATTN: Designated Privacy Officer
1002 Sherbrooke Street West, Suite 1900
Montreal, Quebec H3A 3L6
514‑985‑1138 or 1‑833‑227‑2656 (toll‑free)

compliance@nymbus.ca

 

9. Policy Updates

This policy may be updated periodically. The latest version is always available on our website. We will communicate significant changes as required.

 

Effective as of July 1, 2025